Enter your character name and the recovery email you set in-game via Support → Recovery Contact. Choose what to recover: a new password, a new PIN, or unlock your existing PIN after too many wrong attempts.
Casting the message through the aether…
If an account matches your character name and email, a recovery link has been sent. Check your inbox (and your junk folder — the aether is an unreliable courier).
The link expires in one hour.
The server could not be reached. Try again in a moment.
Haven’t set a recovery email yet? Log into the game and visit Support → Recovery Contact first.